Frequently Asked Questions
What is a Fuelz card?
A Fuelz Card is a system designed to control fuel and maintenance expenses. Fuelz offers purchase controls, comprehensive online reporting, exception alerts, discounts and more to fleets of any size. The Fuelz Card is owned and operated by a petroleum company, not a credit card company. We have been in the petroleum industry for over forty years and fully understand the importance of reducing fuel costs.
We offer one-of-a-kind service, an in-house customer service team and a fully customizable program. Our card sends email notifications so you can keep track of your fleet’s transactions. Our online reporting service allows you to access and view your transaction information as well as change settings and features of the card to optimize your program to save money. Start saving on fuel and reducing your fleet expenses. Apply today!
How do I apply for a Fuelz card?
To apply, you can call (855) GOFUELZ or simply click here and a representative will promptly assist you. We pride ourselves on providing an excellent customer service experience; so do not hesitate to apply.
Can I call someone with questions about my card?
We are always ready to personally help our customers with all of their fleet fuel needs. We are committed to making sure you have an exceptional support experience. Just call (855) GOFUELZ to speak with a Fuelz representative.
What type of reporting will I receive?
Fuelz offers a variety of fleet management reports showing all account activity, including summary, employee exception and vehicle reports. Some programs include excise tax and IFTA-standard reports to assist you with tax filing. Our reports keep track of the following information to ensure you updated on every transaction:
- Mileage
- Fuel Costs
- Taxes
- Fuel Economy
- Time of Fuel
- Fueling Location
All reports are available online so you can access and view your fleet fueling information from any location at any time.
What are the billing terms?
We individually review each customer’s need to determine the appropriate purchasing limits and terms. We customize your specific plan because want to make sure that we have the perfect purchasing plan that works for you and your fleet.
What type of products can I purchase with my card?
Fuelz allows the purchasing of fuel and maintenance services nationwide. We work with many mainstream maintenance professionals so you can get your company vehicle repaired anywhere at any time. Here is a sample of maintenance partners we work with:
- Firestone
- MAACO
- Meineke
- NTB
- Speedy
- Merchant Tires
To see a full list of our maintenance service partners, go to our Fuelz site locator and click on ‘Maintenance Brands.”
Can I check on the status of my drivers at any time?
Our online reporting tools give you the ability to view all your fuel purchasing data in real-time and make adjustments whenever you see fit. In addition, notifications can be sent to your email to make sure that you stay updated with any significant occurrences with your Fuelz Card.
How much will I save?
Fuelz customers report an average savings between ten and fifteen percent on their overall fuel expenses. In addition, you will save costs through reduced administration time, report reconciliation and a possible reduction in fuel card abuse.
Can I purchase fuel anywhere?
How easy is it to replace a lost or stolen card?
It’s very simple to replace any Fuelz Card, no matter if it is lost, stolen or simply damaged. At Fuelz, we want to make your customer service experience as smooth and quick as possible. Your fleet’s account manager has access to quickly replace the cards online through the customer interface tool or they can contact customer service by calling (855) GOFUELZ or email us.
